Last updated: October 2025
Welcome — protecting your privacy matters. This policy explains how Freemotive (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you use our website or purchase from us.
1. What laws apply
As a Canadian private-sector business collecting personal information during commercial activities, we are subject to PIPEDA — the Personal Information Protection and Electronic Documents Act. Privacy Commissioner Canada+2Privacy Commissioner Canada+2
In provinces with “substantially similar” privacy laws (like Alberta), those provincial laws may also apply. Privacy Commissioner Canada
We commit to the principles of accountability, informed consent, limiting collection, purpose specification, safeguards, openness, access, correction, and challenging compliance. Privacy Commissioner Canada+1
2. What information we collect
When you interact with Freemotive (browse, purchase, contact us, subscribe, etc.), you may provide or we may automatically collect:
Personal information you give us:
Name
Email address
Postal address
Phone number (optional)
Payment information (handled via third-party processor)
Order history
Automatically collected / technical data:
IP address
Device and browser data
Cookies, pixels, analytics data (how you use the site)
3. Why we collect it / how we use it
We collect and use your information for the following purposes:
To process and fulfill your orders (shipping, billing, communication)
To provide you with account and customer support
To communicate news, updates, promotions (if you consent)
To detect and prevent fraud, unauthorized use, or security issues
To analyze and improve the website experience (using analytics)
To comply with legal obligations
We won’t use your personal information for unrelated purposes unless we get your consent.
4. Third-party services and sharing
We may share your information with trusted service providers (on a need-to-know basis) for:
Payment processing
Shipping and logistics
Analytics and website performance (e.g. Google Analytics, etc.)
Email / marketing platforms
We ensure these parties are required to protect your data and only use it for the purposes we specify.
We will not sell or rent your personal information to third parties.
5. Cookies & tracking
We use cookies and similar technologies to:
Remember your site preferences or cart
Provide analytics about site usage
Improve and personalize your experience
You can disable or block cookies in your browser, but note that some site features may not function properly.
6. Data retention & security
We retain personal information only as long as reasonably needed for the purposes described.
We use appropriate technical and organizational safeguards to protect your data from unauthorized access, disclosure, or alteration.
In the event of a data breach, we will notify affected individuals and regulatory authorities as required by law.
7. Your rights & choices
You can:
Request access to your personal information
Correct or update inaccurate information
Withdraw your consent (subject to legal or contractual restrictions)
Ask us to delete your information (with certain exceptions)
To exercise these rights, contact us using the email or contact info below.
8. International transfers
Because some of our service providers may be located outside Canada, your personal information may be processed or stored in other jurisdictions. We will ensure that any international transfer receives adequate protection (e.g. contractual safeguards).
9. Changes to this policy
We may update this Privacy Policy from time to time. We’ll post the revised version here and update the “Last updated” date. If we make significant changes, we’ll try to notify you via email or a site notice.
10. Contact us
If you have questions, concerns, or want to exercise your rights, reach out:
Disclaimer: This policy is provided for general informational purposes and does not constitute legal advice. For full legal compliance, especially with PIPEDA or provincial privacy laws, you should consult a lawyer.